Delivery & Refund Policy
- Our Products:
- a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Acorn Blinds Ltd to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
- b) Measurements (Skylights)
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team in Cork on 021 4806684 for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We at Acorn Blinds view customer satisfaction as our number one priority. Therefore if the goods you have received are faulty, please return it to us in its original condition within 7 days of receiving the goods and we will issue a refund for the item. This means that they must be returned in their unmarked original packaging and must be fully re-saleable.
In any case where we have dispatched an incorrect item, Acorn Blinds will, where applicable, dispatch a replacement item. In this instance you will be billed for the Item and a refund will be issued for the incorrect item once it is returned to us as described above.
If you have ordered an incorrect item, Acorn Blinds will, where applicable, dispatch a replacement item. In this instance you will be billed for the new Item and a refund will be issued for the incorrect item once it is returned to us as described above. In this case, Acorn Blinds will charge a restocking fee of €38 which includes the collection by courier of the incorrect item.
Please note that we will not accept any returns back after 14 days.
Before returning anything to us you must get a returns authorisation number from us, call us on 021-4806684 for a returns number, please note that anything returned without this number will not be refunded.
- c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Acorn Blinds Ltd cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
- d) Made to measure products measured by Acorn Blinds
Made to measure products are custom made to your precise requirements and may have been measured by Acorn Blinds. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. Acorn Blinds Ltd cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
- e) Tolerance
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
- f) Fabric
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
All fabrics have a memory and from time to time, colour dependant, there may be lines visible on the fabric. This is not a defect and is the memory of the fabric being rolled up during the manufacturing of the fabric itself. We will not entertain any complaints or disputes in this respect.
- g) Measuring Of Windows
We will ensure that your blinds are measured to an accuracy of -/+ 3mm. When measuring, we will manufacture to the narrowest measurement of the window reveal which may include a skirting board if the window runs to the floor. At the skirting board level, there may be a 15mm gap between the fabric and the skirting board. This is to allow for movement of the fabric and is perfectly normal. No complaints or disputes will be accepted in this respect unless you let us know at the measurements stage how close you wish the blind to sit however this will be entirely are your risk.
- h) Plantation Shutters
The lead time on all Plantation Shutters is approx. 8 to 12 weeks. From time to time, delays may occur with delivery’s and or manufacturing. We will advise you during this period if any delays may occur. If delays exceed 20 weeks, we will, at our discretion, issue a refund if requested. Requests to cancel plantation shutters orders if delays are prior to the 20 weeks delivery will not be permitted.
- Order processing and our contract:
- a) Order cancellation or amendments
When ordering your goods you are agreeing to a legal binding contract. According to Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
- b) Ordering by telephone
Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation.
The price you will pay is the price shown at the checkout and on your confirmation email and or quotation emails, these prices are inclusive of VAT and the total price shown is the price you will pay. On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.
A – When ordering products from the Acorn Blinds Ltd website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
B – When ordering products with a home consultation, a deposit of a minimum of 50% of the total order must be made before the order is processed. The remaining balance will be payable upon booking of the installation. For payment, we can accept cash, card or bank transfer. Cheques will be accepted upon prior agreement.
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
- Delivery of your goods
We specify an estimated dispatch time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. Delivery will be made to the address specified by you. Please note that we can only deliver products within mainland Ireland. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
- Installation of your blinds by us
At Acorn Blinds, all of our installers are fully trained professionals. For the installation of your new blinds, we will remove any existing blinds that are in place in your windows. We cannot take away your old blinds. We will then install all of your new blinds ordered. We take away ALL of our packaging and cardboard. All of the window sills are cleaned etc. We strive for excellence when installing each and every one of your new blinds. As we are drilling into walls, we are completely unaware of any obstacles, cables, pipework ect that may be hidden behind the plasterwork. With this in mind, we will not under any circumstances accept liability for damage to anything that is not visible to us before works commence. In respect to tiles, we are unaware at how strong or weak the tiles that we may have to drill into are and are unaware of how much adhesive that your tilers used while applying your tiles. We will take all necessary precautions to reduce the risk of damage or cracking to tiles however we will not be responsible if a tile is damaged in the process of us installing your blinds. In order to ensure a safe working environment for our fitters it is a condition of these terms that the area in which the works are to be carried out is cleared of, pets, plants, furniture, breakable items and household residents. We will not accept any complaints or costs for breakable items that are not removed prior to installation by the householder.
- Defective and damaged goods
All Acorn Blinds Ltd products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at firstname.lastname@example.org or call our customer service team on 021 4806684. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
Acorn Blinds Ltd offer a 12 month manufacturers guarantee on manufacturing faults. In addition we offer a limited guarantee on certain products for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched. This does not affect your statutory rights.
These Product Terms shall be governed by and construed in accordance with the laws of Ireland and any disputes will be decided only by the Irish courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
• Your name
• phone number
• email address
• credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at email@example.com